We are dedicated to ensuring complete alignment and transparency throughout the project. Before the project kickoff, we conduct a scoping workshop, where our team collaborates with you in an online interactive session. This deep dive into your product goals and vision allows us to understand your needs in detail. Following the workshop, we hold an alignment call to map out the features and functionality, creating a clear UX roadmap. This roadmap helps you fully comprehend what will be delivered as part of the project.
‍
If, at any point during this scoping workshop or alignment call, we mutually agree that the project will not meet 100% of your success criteria, we will cancel the project and issue a full refund. This ensures that you are not financially committed unless we are confident of delivering the agreed outcomes.
‍
Additionally, at the end of first day of the in-person workshop, If we mutually agree that the process or project does not align with your goals, you are entitled to request a 100% refund on the spot. This ensures that you are fully satisfied before moving forward with the next stages.
‍
Once the project proceeds beyond this first day we aim to deliver an MVP that meets your expectations. We will collaborate with you to make reasonable adjustments based on your feedback to refine the MVP. While we are committed to refining the project based on your input, please note that this assurance does not guarantee specific outcomes or results beyond the scope of the initial adjustments.

If we mutually agree during the initial scoping workshop or alignment call that the project does not have a clear path to success, we will also discontinue the project and provide a full refund. This allows both parties to exit the process without further financial commitment.
‍
After this stage, if the project proceeds but you are not satisfied after the first day of the in-person workshop, you are still eligible for a 100% refund to ensure that the project moves forward only when it fully meets your vision.